Privacy Policy

Last updated: October 2025

 

Welcome to The Sound Seekers (www.thesoundseekers.co.uk).Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for our services, or interact with our content.

 

1. Who We Are

The Sound Seekers provides an online phonics programme for children.

Website: www.thesoundseekers.co.uk

Email: jess@thesoundseekers.co.uk

 

2. Information We Collect

We may collect and store the following information when you use our website or subscribe to our programme:Personal Information: Your name, email address, payment details, and any information provided during registration or communication.Account Information: Username, password, and subscription preferences.Payment Information: Managed securely by our payment processor (e.g., Stripe, PayPal). We do not store your full payment details on our servers.Usage Data: How you use our website, including pages visited, session duration, and device/browser type.Cookies: Small files that help improve website functionality and personalise your experience.

 

3. How We Use Your Information

We use your information to:Provide access to The Sound Seekers membership area, videos, and resources.Manage your subscription and payments.Communicate with you about updates, new content, and support requests.Improve website functionality and user experience.Comply with legal and tax obligations.We will never sell or rent your personal information to third parties.

 

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:Contractual necessity: To provide access to your paid membership.Legitimate interests: To improve our services and communicate relevant updates.Consent: For optional email updates and marketing (you can withdraw consent at any time).Legal obligation: To comply with UK law and HMRC requirements.

 

5. How We Store and Protect Your Data

Your data is stored securely on GDPR-compliant servers. We take appropriate measures to protect against unauthorised access, alteration, or disclosure.If you create an account, it’s your responsibility to keep your password secure.

 

6. Sharing Your Information

We only share information with trusted third-party services that help us run The Sound Seekers, such as:Payment processors (e.g., Stripe, PayPal)Email and hosting providersAll third parties comply with GDPR and only process your data according to our instructions.

 

7. Cookies

We use cookies to:Remember your login and preferencesImprove website performanceAnalyse site trafficYou can manage or disable cookies in your browser settings, but some features may not work correctly if you do.

 

8. Your Rights

Under UK GDPR, you have the right to:Access the personal data we hold about youRequest correction of inaccurate informationRequest deletion of your data (“right to be forgotten”)Withdraw consent to marketing communicationsFile a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.To exercise these rights, contact info@thesoundseekers.co.uk.

 

9. Data Retention

We retain your information for as long as your subscription is active and as required by law (e.g., for tax purposes). When your account is cancelled, your personal data will be deleted or anonymised within 12 months, unless legally required to retain it longer.

 

10. Children’s Privacy

The Sound Seekers is designed for parents and guardians to use with their children. We do not knowingly collect personal information directly from children. If we learn that a child has provided personal data without parental consent, we will delete it immediately.

 

11. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last updated” date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:📧 jess@thesoundseekers.co.uk